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Refund Policy

CloudDDoS provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of CloudDDoS are subject to the following delivery policy, refund policy and exchange policy:

Delivery Policy

After the payment, it will take us one business day to process your order. Firstly, our customer service executive will review your order and send a confirm email to your register email. You should reply the email after you received the confirm email. If there is no problem about your order, we will arrange the technicist to assign the servers for you. In some special cases, we will call you to check some order information to protect your rights. If there’s no confirm email after two days, please contact us by email or by phone.

Refund Policy

At this time we bill monthly, annually, depending upon the plan.If you are not satisfied within your first 7 days, we would be happy to provide you with a full refund. To return an item, please email us. Our support email is:

Exchange policy

All products are checked for quality before dispatch. We do offer exchanges only if you received a damaged, defective, or incorrect server. We will arrange to re-send the product in the same configuration without extra charge. Only in case the product was sold out, we’ll refund the value of product in the same form of payment originally used for purchase.

One-stop Internet Solutions

Providing dedicated server rental, server hosting, customized industry solutions, LAN set up, load balancing, CDN Internet solutions.

Datacenter Distribution

Global datacenters located in North America, Asia, Europe, the establishment of BGP dynamic routing and HE, Cogent, PCCW, China Telecom and GTT.

Professional Service

With 10 years of experience in data center operation and maintenance management, provide 24/7 professional service.

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